Terms of service
Ordering
Please note grassrootsreferees.com only supplies to the UK via this website. Any international enquires should be forwarded to sales@grassrootsreferees.com
You may order any of our products without a grassrootsreferees.com user account, simply select Guest during checkout.
When you submit your order, you will automatically be redirected to our payment page.
You can pay by Credit Card/Debit Card or by using a PayPal account.
You do not need to have a PayPal account to make a purchase.
Once you have submitted your payment details, you will automatically be redirected back to the grassrootsreferees.com website followed by a confirmation email where you can view/track your order.
Any order placed but not paid for within 7 days will be cancelled.
Shipping
Grassroots Referees will endeavour to process your order as quickly as possible. Delivery can take up to 7 days for UK. If you have not received your order within this timescale then please do not hesitate to contact us through the Contact Us page.
Please note when your order has been completed you will receive shipping and tracking details. It is the buyers responsibility to arrange alternative delivery options if the buyer is not going to be at home to accept delivery. Grassroots Referees accept no responsibility for orders that have been left at a delivery address, if alternative delivery has not been arranged.
Transfer of ownership of ordered goods from Grassroots Referees to the customer has deemed to have taken place on receipt of the order or on proof of delivery by the courier. Any claim for refunds for non-receipt of the goods after proof of delivery date/time will be subject to a claim raised with the courier and to the couriers terms and conditions.
Grassroots Referees will not accept responsibility for any goods lost or stolen after the courier delivery date/time.
No Fuss Return Policy
Here at grassrootsreferees.com we operate a "No Fuss" return policy within 7 days of receipt of your order. This means that if you aren't happy with your order for any reason, whether it be the size doesn't fit or that it is simply not what you were expecting upon placing your order, we will accept it back for a refund on the product or an exchange providing you have notified us within 7 days of receipt of your order and the goods are returned to us in their original condition and packaging.
Simply return the unused item(s) in the condition that you received them in, along with details of your name, address, contact telephone number, order number and details of what the problem with the item(s) is and what you would like us to do and we will sort it out for you.
Please note that this policy does not cover items that have been used or items that are damaged in any way. Grassroots Referees reserve the right to refuse refund or exchange on any item(s) due to hygiene reasons.
Goods Not Received
If you have not received your order, please wait 7 working days before contacting us, as we cannot process a claim with our carriers.
Returns/Faulty Goods
If there is a problem with an item purchased from the grassrootsreferees.com website or it is faulty, please contact us on 07860 681016 (UK) or email info@grassrootsreferees.com and we will discuss the return or replacement of the item.
If you need to return your goods, the address to send them to is:
Stock Levels
Although every effort have been made in maintaining our stock levels, unfortunately we cannot guarantee 100% accuracy, in cases where we are unable to supply we will notify you as soon as we are aware of the issue.
Please do not hesitate to contact us is you have any questions / queries on 07860 681016 or email info@grassrootsreferees.com
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